Terms & Conditions

Introduction

Welcome to RAONA® (referred to as "we", "us", or "our"). By accessing and using our website, located at www.raonabeauty.com ("Website"), you agree to comply with and be bound by the following Terms & Conditions. If you do not agree to these terms, please refrain from using our Website and services.

Our registered business address is Gold Coast, Australia. For any inquiries, you can reach us via email at info@raonabeauty.com.

1. Acceptance of Terms

By using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. RAONA reserves the right to modify or update these Terms & Conditions at any time without prior notice. Your continued use of the Website following the posting of changes signifies your acceptance of those changes.

2. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, images, videos, and software, is the exclusive property of RAONA® or our content suppliers and is protected by international copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any material on this Website is strictly prohibited.

You may not:

  • Republish material from this Website.
  • Sell, rent, or sub-license material from the Website.
  • Reproduce, duplicate, copy, or otherwise exploit material on this Website for a commercial purpose.

3. Product Purchases and Payment Terms

By placing an order on www.raonabeauty.com, you are offering to purchase a product and agree to these Terms & Conditions. All orders are subject to availability and confirmation of payment.

Payment Terms:

  • We accept various forms of payment including credit cards, debit cards, and PayPal.
  • Payment is charged immediately upon confirmation of your order.
  • All prices are in USD (unless otherwise specified) and are inclusive of applicable taxes.
  • Shipping fees are calculated during the checkout process based on your location.

4. Shipping and Delivery

RAONA® ships worldwide. Please ensure your delivery address is accurate, as we are not responsible for delays or lost orders due to incorrect information.

Shipping Times:

  • Orders are processed and dispatched within 2-3 business days.
  • Estimated delivery times may vary based on your location and the shipping method selected.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your RAONA® product, you may return it in accordance with our return policy.

Return Policy:

  • Returns must be requested within 30 days of receipt.
  • The product must be in its original packaging and in an unused condition.
  • Refunds are processed within 14 days upon receiving the returned item.

Please contact us at info@raonabeauty.com to initiate a return.

Non-Returnable Items:

  • Opened or used products.
  • Gift cards.

6. Warranty

RAONA® products come with a 1-year warranty against manufacturing defects. If your device is found to be defective within the warranty period, we will repair or replace it at no additional cost.

Warranty Does Not Cover:

  • Damage caused by misuse, improper handling, or neglect.
  • Cosmetic damage, such as scratches or dents.
  • Normal wear and tear.

For warranty claims, please contact info@raonabeauty.com.

7. Limitation of Liability

RAONA® is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. We are not responsible for any delays, disruptions, or damages caused by third-party shipping providers.

In no event will RAONA’s liability exceed the purchase price of the product(s) ordered.

8. Medical Disclaimer

The RAONA® LED mask is not intended to diagnose, treat, cure, or prevent any medical condition. Please consult your healthcare provider before using the device if you have any medical concerns or are on medication that increases sensitivity to light.

Do not use the RAONA mask if you are pregnant, breastfeeding, or have any photosensitive skin conditions unless advised by your doctor.

9. User-Generated Content

If you submit any user-generated content (such as reviews, testimonials, or images), you grant RAONA® a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such content across all platforms. You are responsible for ensuring that the content you submit does not violate any intellectual property rights or contain any defamatory, obscene, or unlawful material.

10. Privacy Policy

RAONA® is committed to protecting your privacy. By using our Website, you agree to the collection, use, and storage of your personal data as described in our Privacy Policy. We do not share your personal information with third parties without your consent unless required by law.

For more information, please refer to our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from or related to the use of this Website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts in Gold Coast, Australia.

12. Termination

RAONA® reserves the right to terminate or suspend your access to the Website or any part of it without prior notice if we reasonably believe you have breached these Terms & Conditions.

13. Contact Information

For any questions or concerns about these Terms & Conditions, please contact us:

By continuing to use this Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.