Shipping Information

At RAONA®, we are committed to delivering your orders quickly, securely, and reliably. Please find detailed information below regarding our shipping process, timelines, and policies.

1. Worldwide Shipping via DHL

We ship orders worldwide using DHL, a trusted and reliable global shipping provider. Whether you're in Australia, Europe, North America, Asia, or anywhere in between, we ensure your RAONA products are delivered promptly and safely.

2. Shipping Times

Delivery times vary by destination. Below are the general shipping timeframes:

  • Most countries: You can expect your order to arrive within 3-8 business days from the date of dispatch.

Please note that delivery times are estimates and can be affected by factors beyond our control, such as customs delays and remote locations.

3. Same-Day or Next-Day Dispatch

We offer next-day or same-day dispatch for orders placed within business hours (Monday through Friday). Orders placed after business hours, on weekends, or on public holidays will be processed the following business day.

4. Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order. All shipping fees will be clearly displayed before you complete your purchase.

5. Order Tracking

For peace of mind, all shipments include tracking. Once your order has been dispatched, you will receive a tracking number via email that allows you to monitor the progress of your shipment in real-time.

6. Insurance

All RAONA packages are fully insured during transit. In the unlikely event that your package is lost or damaged, please contact us immediately at info@raonabeauty.com so we can assist you with the claims process and ensure a replacement or refund is arranged.

7. Customs & Import Taxes

Please note that customs fees and import taxes are not included in the product price or shipping cost. These charges are determined by the customs office in your country and are the responsibility of the customer/product recipient. We recommend checking with your local customs office for more information regarding potential fees before placing your order.

RAONA® is not responsible for any customs or import duties that may be incurred.

8. Delivery Issues

If you experience any issues with your delivery, such as missed deliveries, incorrect addresses, or delays, please contact DHL using your provided tracking number or reach out to us at info@raonabeauty.com for assistance. While we strive to ensure timely delivery, once the package is in transit, we rely on DHL and local couriers for the final delivery.

9. Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. RAONA is not responsible for packages delivered to incorrect addresses due to customer error. If you notice an issue with your shipping details, please contact us immediately at info@raonabeauty.com so we can attempt to rectify the mistake before dispatch.

10. Unclaimed Packages

If a package is returned to us because it was unclaimed or undeliverable, we will contact you to arrange re-shipment. Please note that additional shipping fees may apply.

11. Delivery to Remote Areas

In rare cases, delivery to remote or rural areas may take longer than the estimated shipping times. If you are in a remote area, we recommend contacting us in advance to get a more accurate delivery estimate.

12. Contact Us

For any further questions or concerns regarding your order or shipping, feel free to reach out to our customer support team at:

Thank you for shopping with RAONA®. We strive to make your shopping experience seamless and look forward to delivering your next order.