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FAQ
Welcome to RAONA's FAQ page. Below, we’ve answered some of the most common questions our customers have about our LED Light Therapy Mask, shipping, returns, and more. If you have additional questions, feel free to reach out to us at info@raonabeauty.com.
Product Information
What is the RAONA Face Mask and how does it work?
The RAONA Face Mask is a luxury silicone LED light therapy mask designed to improve your skin's health by targeting common concerns like wrinkles, fine lines, pigmentation, and acne. Using five clinically proven wavelengths of light, the mask stimulates collagen production, promotes cell repair, and rejuvenates your skin for a radiant and youthful appearance. It's designed for at-home use, delivering professional-grade results.
What are the five wavelengths, and what do they do?
- 460nm Blue Light: Targets acne-causing bacteria, helping to clear breakouts and control oil production.
- 605nm Amber Light: Reduces pigmentation and improves skin radiance by brightening your complexion.
- 633nm & 660nm Red Light: Stimulates collagen and elastin production, reducing fine lines and wrinkles for a more youthful appearance.
- 850nm Near-Infrared Light: Penetrates deep into the skin to promote cell repair and long-lasting rejuvenation.
How often should I use the RAONA mask?
For optimal results, we recommend using the RAONA mask 3-5 times per week for 10 to 20 minutes per session. You can adjust the light modes, brightness, and duration to fit your specific skin needs.
Is the RAONA Face Mask safe for all skin types?
Yes, the RAONA mask is designed to be safe for all skin types. It is FDA-cleared and has been tested for safety and efficacy. However, we advise against using the mask if you are pregnant, breastfeeding, or suffer from photosensitive conditions. Please consult your doctor if you are on photosensitising medications.
Will the LED lights damage my eyes or skin?
No, RAONA’s mask uses non-invasive, clinically proven LED light therapy that is completely safe when used as directed. For added protection, the mask is designed with a safety feature that automatically turns off after each session.
Do I need to use skincare products with the mask?
While you can use the RAONA mask on clean, product-free skin, we recommend pairing it with our proprietary hydrogel mask for enhanced results. Post-treatment, your skin will better absorb your regular skincare products, amplifying their effectiveness.
About Our Brand
What sets RAONA apart from other LED light therapy masks?
RAONA offers a comprehensive treatment with five different wavelengths of light, while most competitors only use two (red and near-infrared). Our mask addresses a broader range of skin concerns, including acne, pigmentation, fine lines, and skin texture. RAONA is made with a flexible, ergonomic silicone design for maximum comfort and even light distribution. Additionally, RAONA is FDA-cleared for safety and results, ensuring you get the professional-grade experience at home.
Who is RAONA's target audience?
Our mask is designed for individuals aged 20-65 who prioritise their skincare and seek long-lasting, visible results. Whether you're combating signs of aging or maintaining a radiant complexion, RAONA offers a luxurious solution. We also cater to men who are increasingly investing in skincare as part of their wellness routines.
What are the benefits of using RAONA's LED light therapy over in-clinic treatments?
With RAONA, you get the same professional-level results as expensive in-clinic treatments, but with the added convenience of at-home use. You save time, money, and effort without compromising the quality or efficacy of your skincare regimen. Plus, RAONA is a one-time investment that you can enjoy for years.
What are RAONA's values as a brand?
RAONA believes in empowering individuals through luxury skincare solutions that enhance both physical appearance and emotional confidence. We are committed to offering a product that not only delivers results but also promotes long-term self-care and wellness.
Is RAONA eco-friendly?
Yes! RAONA's mask is designed to last for years without needing replacements or disposable components, which reduces waste. We also focus on sustainable packaging and encourage mindful, long-term skincare practices.
Ordering & Shipping Info
How do I place an order?
You can order your RAONA mask directly through our website. Simply select your desired product, add it to your cart, and proceed to checkout. We offer secure payment options for a smooth transaction experience.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept PayPal and offer financing options through AfterPay for convenient monthly payments.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on your location, but we aim to ensure prompt delivery of all international orders.
How long does shipping take?
For orders within the United States, delivery typically takes 3-5 business days. International orders may take 5-14 business days depending on customs processing in your region.
Can I track my order?
Yes, once your order is processed and shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package's journey right to your doorstep.
What is RAONA's return policy?
We stand by the quality of our product, and your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return the mask within 30 days for a full refund. The device must be returned in its original packaging and condition. Please contact our customer service team to initiate the return process.
Do you offer warranties?
Yes, all RAONA masks come with a 1-year warranty, covering any manufacturing defects. We believe in the durability of our product and want you to feel confident in your purchase.
What if I receive a damaged product?
In the rare event that your mask arrives damaged, please reach out to our customer service team immediately. We will arrange for a replacement or refund depending on your preference.
Ready to Transform Your Skin?
Experience the power of professional-grade LED light therapy in the comfort of your home. The RAONA Face Mask is your key to radiant, youthful, and flawless skin—no appointments, no downtime, just results.
Invest In Yourself